A WOMAN was kicked off a Jetstar flight last month because she was pregnant and in breach of company policy, despite the airline allowing her to fly four days earlier.
Sarah Clear was 35 weeks pregnant at the time, and escorted off the plane in front of 150 passengers.
She had initially flown to Auckland from Wellington without any issue, but unbeknown to her, she was in breach of Jetstar’s policy on pregnant passengers because she had not obtained a clearance letter from a doctor or midwife.
Jetstar staff had not raised any concerns with her at the time.
Four days later she checked in and boarded the plane for her return trip, but after sitting down, was asked by a flight attendant if she was expecting.
A manager then boarded the plane and told her to get off.
In tears, she left the plane as she did not want to delay the other passengers.
“I didn’t have the balls to stop a full flight from leaving on time,” she told Fairfax NZ.
“There was no chance to have a proper discussion.”
After the flight left she contacted her midwife, but the airline wouldn’t accept verbal confirmation she was okay to fly.
She caught a later Air New Zealand flight with no problems.
Mrs Clear was upset that the airline had not enforced its policy on her first flight.
“I have argued black and blue with them that if they’re going to stick to a policy, they must stick with it both ends. You can’t strand me in Auckland.”
Jetstar’s policy requires passengers who are more than 28 weeks pregnant to carry a letter from a doctor or midwife confirming the estimated delivery date, whether it is a single or multiple birth, and details of any complications.
It forbids travel after 40 weeks for uncomplicated single pregnancies, or after 36 weeks for multiple pregnancies.
Air NZ allows passengers to fly up to the 38th week for single pregnancies, or 32 weeks for multiple ones.
Jetstar spokesman Phil Boeyen said the company apologised for any inconvenience.
It refunded Mrs Clear’s ticket to Wellington and gave her a $50 travel voucher.